Reservas, cancelaciones y devoluciones

Remember that we have two different arrangement of your sailing trip. One is by ticket, by reserving one or more seats on a shared excursion. The other is by reserving a boat exclusively for you.

To guarantee your reservation by ticket of our boat, you will have to make an advance payment of the total amount of the reservation.

To guarantee an exclusive trip of the boat, you will have to make an advance payment of 50% of the total amount of the reservation.

The remaining 50% can be paid on the same day of departure or during the trip.

Our return policy is very simple. Unfortunately, there are situations that we cannot control or foresee. In these cases, we will work to find the best solution for everyone.

If you wish to change the date or cancel your reservation, contact us as soon as possible by sending us an email to contacto@menorcaenvelero.com or call us at +34 629 930 406.

If you notify us with a minimum of 30 days, we will refund 90% of the total amount paid. 10% for administration expenses will be charged.

Cancellation due to unforeseen circumstances (illness, canceled flights, etc). If you could send us relevant documents, don’t worry. We will refund the total amount paid minus 10% of administration expenses.

If the cancelation isn’t due to a duly justified reason, you will not be reimbursed.

As you know, sailing is depending on the weather. On the day of your reservation might not be entirely optimal. In that case we will do our best to move the boat to another area of the island where conditions are more favorable or we will find another day for your trip.

If for some reason we cannot find an alternative date for your excursion, we will proceed to pay you the total amount you anticipated.

Here are some weather examples that will not affect the sailing day:

– Forecast with cloudy intervals. The sun will surely come out. Don’t forget the sun glasses.

– Possibility of light and occasional rains during the excursion. We will move with full sail to avoid them.

– Being chilly for not having enough clothes. Bring a jacket, just in case.

If we have no choice but to cancel your trip due to a damage of the boat or the captain’s unavailability, we would be happy to reschedule your trip that suits your needs or we will refund the total amount that you have paid.

We know that you are very careful with the boat and the equipment that we offer you to enjoy a spectacular day on the boat.

However, if something breaks or goes missing, you will be responsible for the following fee:

– Snorkel goggles 20€
– Snorkel tube 10€
– SUP board 300€
– Paddle for SUP 50€
– Boat items 10?
– Seat pad 50
– Life jacket 50
– Parts of the boat 50% of the total repair cost

We will never force the excursion to take a place on a day when you are not going to fully enjoy our boat and our island. We will be as flexible as possible in terms of itineraries and pick-up points.